About the opportunity
We are looking for a System Administrator I - Global IT Service Delivery to join the Global IT Service Desk team on our journey to always deliver amazing experiences.
The Global IT Service Desk team provides 24/7 support to Delivery Hero's internal and external employees. Our goal is to provide employees with prompt and efficient support. The culture is based on teamwork, collaboration, and a commitment to excellence.
The responsibilities of the Global Service Desk include resolving tickets complying with SLAs, user management of different applications and software issues, Google and Slack Workspace Management, Global communications, managing incident tickets, offering multi-channel support, ensuring security and compliance, and promoting customer satisfaction. The role requires flexible availability, proficiency in ITIL practices, adaptability to emerging technologies, and a focus on continuous improvement.
The long-term goals for the team are to improve employee satisfaction, improve the efficiency of the service desk, and automate as many processes as possible. The team has a significant impact on Delivery Hero by helping to ensure that employees can get the support they need to use the platform effectively. The team also helps to improve the efficiency of Delivery Hero's operations by reducing the number of incidents and problems.
The most interesting part of the position is the opportunity to work with a talented team of professionals across the globe and make a real impact on Delivery Hero's employees. This valuable position helps to improve the efficiency of Delivery Hero's operations, provides the opportunity to learn about different technologies, and provides the opportunity to make a real impact on Delivery Hero's employees.
In this role you will
Provide an amazing customer support experience.
Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).
Handle customer requests with Jira, Slack, and Mail
Receive and respond to incoming IT support requests via email and slack.
Interface and coordinate with other departments and take part in cross-functional projects.
Document and maintain system administration procedures and policies.
What you need to be successful
High ability to work independently and as part of a team.
Analytical, detail-oriented, and creative problem-solving skills.
Proactive mindset and drive to find and address the root causes.
High service orientation and ability to see the customer's perspective.
Good English knowledge
Completed degree in Computer Science, vocational training in Computer sciences or equivalent.
Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
Active Directory, AzureAD, Google Suite, and Slack user management knowledge.
Nice to have:
Experience working in an International Agile Environment
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
ITIL v4 foundation certification
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
Who We Are: As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you:
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
