About the opportunity
We are looking for a Subscription & Loyalty Manager to join our Growth team, helping us build and enhance customer loyalty while optimizing the impact of our marketing initiatives.
As part of our Marketing Team, you will play a crucial role in developing and implementing subscription and loyalty strategies that strengthen customer relationships and drive business growth. You’ll work closely with cross-functional teams to enhance efood’s subscription and loyalty programs, ensuring they align with local market needs and consumer behavior.
Collaborating with internal teams (Marketing, CRM, Product, and Commercial teams) to enhance the value proposition of our programs
Analyzing market trends, competitive landscape, and customer insights to identify opportunities for differentiation and continuous improvement
Tracking key KPIs for subscription and loyalty programs and report on performance, offering actionable insights
Guiding regional teams in localizing subscription and loyalty offerings, ensuring alignment with global strategy
Championing innovation, bringing fresh ideas and best practices to strengthen customer relationships and drive long-term loyalty.
What you need to be successful
Strategic Experience: 5+ years in strategy roles, management consulting or in other CoE functions, with a focus on driving growth, customer retention, and loyalty across various business models
Analytical Mindset: Expertise in analyzing data, market trends, and customer behavior to inform decisions and optimize performance
Business Acumen: Strong understanding of how business models drive long-term revenue and customer loyalty, with the ability to turn insights into actionable strategies
Leadership & Collaboration: Proven ability to influence senior stakeholders and align cross-functional teams on key initiatives
Agility & Flexibility: Quick to learn, adapt, and manage multiple tasks in a fast-paced, dynamic environment
Innovation-Driven: Passion for identifying new opportunities and innovating to meet evolving customer needs
Growth Mindset: Focused on continuous learning and improvement, with the ability to drive growth and adapt to new challenges.
Experience in Large-Scale Programs: Experience managing large-scale programs, particularly in consumer-facing industries (e.g., e-commerce, tech, or services).
- Business Strategy Expertise: Familiar with pricing strategies, customer retention models, and revenue growth techniques across diverse business models
Who we are
efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
- We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
- We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
- We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe!
- We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
- We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
- Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!
- If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
- We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world 🌎!
- Pension Plan 💼 to help you plan for the future.
Life @efood:
At efood, no day is the same as the day before!
efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!
We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.
We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)
Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!
Hungry enough to join us?
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