Strategic Account Manager

• Be responsible for building and maintaining strong, long-lasting relationships with our partner shops

• Act as the key point of contact in portfolio management, assist with high-severity requests or issue escalations when necessary

• Regular communication with partners. Activate a set of services (Compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenance

• Constant assessment and revision of partner's operations, ensuring a smooth flow of service throughout the entire delivery process

• Interact closely with staff members from Content, Sales and Marketing for lead generation, content management, and vendor services.

• Coordinate all organizational project matters and manage all daily project management issues 

• Ensure that our Shops partners are able to maintain the best customer experience for their branches in foodpanda.

• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.

• Resolve any issues and problems faced by Vendors and deal with complaints to maintain trust

• Construct and negotiate commercial offers that meet the expectations of foodpanda, shops and the customers.

• 4-5 years of work experience within a client management role preferably including e-commerce experience
• Bachelor’s Degree in Business Management, Marketing, Information Technology, or other relevant fields of study.
• Proven B2B sales experience would be an advantage, preferably within the areas of retail, F&B and e-commerce
• A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn
• A proficient communicator with experience in presenting to high-level executives
• Experience leading a team is preferred.
• Strong analytical skills with good commercial awareness and attention to detail
• Good knowledge of MS Office and CRM software. Knowledge of Salesforce is preferred.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.