Job description
Role Summary
We're in search of seasoned Sr. Specialist Training Projects to bolster our team. Bringing a data-driven approach and strong analytical skills to enhance our training quality for fleet partners and riders while upholding our organizational values and standards. This role holds significant importance in spearheading the creation of training programs for our fleet partner riders and ensuring the seamless launch and management of Hero Experience Centers, ultimately driving impeccable training delivery and elevated rider satisfaction. The ideal candidate will have a robust background in training development and execution, coupled with the ability to manage multiple projects concurrently and make informed decisions based on data insights.
What’s on Your Plate?
● Lead the creation and customization of training materials to meet the diverse requirements of our markets.
● Collaborate with subject matter experts (SMEs) to design, develop, and refine training materials, spanning presentations, manuals, and e-learning modules.
● Work closely with local market training leads to conduct quarterly Training Needs Analysis (TNAs) based on KPIs and Opportunities.
● Lead the monthly function business reviews (FBRs), discuss, and align on actions to improve the training across multiple markets.
● Ensure prompt dissemination of product/process updates on the rider interface through appropriate training initiatives.
● Ensure that training content aligns with organizational goals, regulatory requirements, and industry best practices.
● Apply instructional design principles to craft engaging and effective training programs.
● Analyze best practices across different markets & training methodologies and implement them accordingly.
● Maintain regular communication with training stakeholders, market logistics leaders, and external partners to gather requirements, provide updates, and address any training-related concerns.
● Cultivate positive working relationships with stakeholders to foster collaboration and garner support for training initiatives.
What Did We Order?
● Proficiency in stakeholder management with the ability to take ownership of projects, drive execution, and thrive in a dynamic environment.
● Bachelor's degree in a relevant field or equivalent experience.
● Minimum of 5 years & experience in training delivery, with at least 2 years in managing training teams.
● Strong understanding of instructional design principles and adult learning theory.
● Excellent communication and interpersonal skills, enabling effective collaboration with cross-functional team, exceptional communication skills is key, given the role's collaborative nature.
● Outstanding problem-solving and analytical skills, coupled with a hands-on approach to field operations, including training, mentoring, and ensuring execution on the ground.
● Demonstrated ability to manage multiple projects concurrently in a fast-paced environment.
● Capability to engage, collaborate, and negotiate with both internal and external stakeholders.
● A result-driven individual with a thirst for learning, self-motivation, and a curious mindset, passionate about positively impacting rider well-being and happiness.
● Highly organized with meticulous attention to detail and a commitment to delivering high-quality work.
● Exceptional presentation and communication skills in English; proficiency in Urdu is advantageous.
● Proven experience in project management is required, with PMP or similar certification being a plus.
● Exposure to last-mile delivery in large e-commerce organizations or Tech Startups is beneficial.
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
Find out more about talabat
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
Read moreLatest jobs
Salary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
What's on your plate? Performance Reporting and Strategic ReviewsCreate and deliver engaging weekly and monthly presentations to executive teams and stakeholders, clearly communicating complex dataLea
Reference
14295664-85fd-4eff-ab43-8a8699f8c388
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
What’s On Your Plate? ● Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. ● Responsible for monitoring economic performance of the assigned depart
Reference
b247f59a-b336-4e4b-935a-ca4759454f12
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
What’s On Your Plate? ● Monitor daily, weekly and monthly KPIs related to tmart Performance at all levels, and run required deep dive investigations ● Support in analyzing and managing P&L, Gather
Reference
9ce87af2-9236-4bdb-9ef8-1dc811cd5795
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryWe’re looking for a Admin to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hy
Reference
ac41c7a2-9736-4af0-a138-079c3ba1cb57
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryWe’re looking for a Senior Operations Manager to join the team and focus on growing our Local shops business, which is the region’s biggest grocery aggregator enabling millions of consumer
Reference
c7c88c38-8d07-4c11-a2ce-4ebafee04dd1
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
Role SummaryAs a Specialist – Rider Supply & Performance, you will be responsible for the success of our MENA markets in attracting new heroes (that’s what we call our riders) to our fleet and ensurin
Reference
b8a58d68-a872-4f65-933c-967b9c6c4aaf
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeSalary
Location
Dubai, UAE
Job Category
Operations
Job Type
Full-time
Location
Dubai
Remote working
On-Site
Brand
talabat
Description
We are looking for a Supervisor Vendor to join our team and be part of our NFV Operations journey. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for
Reference
94e82e0e-1612-4083-80fa-f7e014876b50
Expiry Date
01/01/0001
Author
John DoeAuthor
John DoeJobs you have shown an interest in