Sr. Specialist Rider Experience

What’s On Your Plate?

• Contribute to building a strong rider community through innovative initiatives that promote loyalty, retention, and community service involvement. Promote a culture of care and empathy, reflecting the organization’s commitment to rider well-being and satisfaction.
• Develop Reward and Benefits Program (points calculation and partner redemption).
• Continuously obtain and systematically organize rider feedback through surveys, focus groups, and competitive analysis. Ensure local teams are equipped to conduct effective focus groups and capture valuable insights for continuous improvement.
• Monitor and analyze rider experience metrics and feedback. Implement quality assurance processes to maintain high standards and ensure project deliverables meet or exceed expectations. Present high-level insights and actionable recommendations to executive leadership regularly.
• Collaborate with dispatch, logistics, product, engineering, regional and local operations, and marketing teams to ensure seamless project execution and alignment with company objectives. Serve as the key liaison among Delivery Hero, country logistics, and regional teams, managing both internal and external relations, including cross-functional teams and senior leadership.

What Did We Order?

• 4+ years of relevant professional experience, Partnership Ninja, Knowledge of the logistics or transportation industry, particularly within the MENA region, is advantageous.
• Strong strategic and analytical approach to partnership and relationship-building, with the ability to communicate product value effectively to partners.
• Best practices knowledge in project management and partnership development
• Proficiency in Google Sheets and Google Slides
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong negotiation and relationship-building skills to secure valuable partnerships, with the ability to understand partner needs and align them with rider benefits—Leverages analytical thinking to assess partnership opportunities and evaluate ROI.
• Strong written and verbal English and Arabic (preferred) communication skills across a wide range of stakeholders
• A self-starter attitude that’s comfortable with constant change

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.