Sr. Manager FinTech - Payment Acceptance

Role Summary 

Reporting to the Senior Director of Fintech at talabat, this role will assume full ownership of the payment acceptance function from both a business and operational standpoint, overseeing hundreds of millions of dollars in online payment volumes. The position is critical to optimizing payment performance, ensuring operational excellence, strengthening partner relationships, and enabling strategic growth across the platform.

What’s On Your Plate? 

• Lead talabat’s Payment Acceptance function with a strong commercial and operational focus.

• Establish new partnerships and manage existing relationships with PSPs, gateways, and acquirers — encompassing sourcing, evaluation, negotiation, solution design, testing, and deployment.

• Identify and drive initiatives to enhance (1) acceptance rates, (2) fraud prevention and controls, (3) incident management processes, (4) cost efficiencies, and (5) platform capabilities.

• Collaborate closely with Product and Technology teams to shape and maintain the payment acceptance roadmap, including leading quarterly prioritization exercises.

• Coordinate with internal cross-functional stakeholders and external partners to ensure the seamless execution of projects and prompt resolution of operational issues.

• Develop and present comprehensive performance reports on the payments portfolio across all operating markets.

• Continuously monitor market developments and regulatory changes to benchmark performance and maintain compliance.

• Support annual and bi-annual target-setting and budgeting exercises, ensuring continuous performance tracking against agreed objectives.

What Did We Order? 

• Deep understanding of online payments processing (including card acquiring and alternative payment methods) from a commercial and operational lens.

• Highly self-motivated, demonstrating strong ownership and the ability to operate with minimal supervision.

• Minimum of 5 years of relevant experience within the MENA region, ideally within an eCommerce business or PSP environment.

• Strong knowledge of the capabilities and offerings of third-party providers including PSPs, acquirers, APMs, and emerging payment technologies.

• Exceptional presentation, communication, and stakeholder management skills.

• Proven ability to manage and drive multiple complex initiatives concurrently across diverse stakeholder groups.

Note: Please note that holding significant online payments experience within MENA is mandatory for this role

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.