Job description
Role Overview:
As a Vendor Experience Specialist (Activation, & Onboarding, KYC/KYB), you will support the daily execution of partner onboarding and compliance workflows. This junior-level role ensures that partners are verified, correctly set up, and smoothly activated on the platform, providing hands-on assistance across multiple steps in the vendor activation journey.
Key Responsibilities:
Review and collect KYB/KYC documents, flagging incomplete or incorrect submissions.
Enter and update partner data in internal systems and tools with high accuracy.Schedule and coordinate onboarding sessions (platform setup, menu upload, device handoff).
Support in monitoring partner performance during the first 30-60 days and escalate issues as needed.
Collaborate with Sales, Logistics, Legal, Account Management and Support teams to ensure smooth handoffs and execution.
Maintain task trackers and ensure operational SLAs are followed.
Contribute to internal documentation and FAQs based on recurring partner needs or blockers.
1–2 years of experience in administrative support, operations, onboarding, or customer-facing roles.
High attention to detail and ability to work with structured documentation (KYB/KYC).
Experience with KYC and KYB is a plus.
Comfortable working across systems and tools (Excel, CRM, ticketing platforms and Salesforce).
Proactive, organized, and collaborative mindset; eager to learn and grow.
Fluency in English, German and Hungarian preferably.
A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része.
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Expiry Date
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