About the opportunity
We are looking for a Senior/Specialist Product Operations (Implementation) to join our EU & APAC Consumer Platform team and reinvent on-demand delivery with us.
The EU & APAC Consumer Platform team at Delivery Hero consists of smart and driven people from all around the world who work closely together with our entities worldwide to provide an amazing experience to our customers. The Product Support team within Product Operations is currently supporting the local business teams on the consumer platform for brands like foodpanda, foodora, and Yemeksepeti in 17 markets in the EU and APAC regions with questions or requests about our consumer product solutions providing essential technical support and ensuring the timely resolution of product issues.
What's on the menu:
- Driving the execution of product launch strategies, including tracking deliverables and managing risks.
- Coordinating feature translations with the Content Localization team and managing necessary test environments and configurations.
- Supporting the triage and resolution of bugs impacting ongoing roll-outs.
- Managing stakeholder communications, meetings, and roll-out tracking.
- Conducting feature walkthroughs and creating business-facing product documentation.
- Collaborating with the Pandora Deployments (PRDT) team on go-to-market alignment and UAT for local markets.
What you need to be successful
What you can bring to the table:
- Bachelor's degree in Business, Computer Science, Natural Science Studies, or a related field.
- Around 4 years or more of experience in product rollouts, project management, product operations, or a related area.
- Strong project management skills with a proven ability to manage multiple projects and meet deadlines.
- Excellent verbal and written communication skills for effective cross-functional collaboration.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Familiarity with software development processes and relevant rollout tools.
- Experience working collaboratively with Engineering, Localization, and Product teams.
- Ability to query databases or analyse user data using SQL or other to monitor rollout success.
- Understanding how APIs work to assist with integrations and troubleshooting.
Who we are
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
What we offer:
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities!
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.
