About the opportunity
● Resolve HR tickets from employees, managers, and the P&C team to answer all tier 1 HR questions and Workday inquiries.
● Research and resolve new scenarios, independently seeking out solutions and engaging with the appropriate stakeholders to resolve new scenarios
● Troubleshoot Workday tasks, produce required documents and support employees in all general HR inquiries.
● Act as an HRIS/Workday SME
● Guide the work of more junior team members (Associates)
● Lead the creation and documentation of new processes
What you need to be successful
● Attention to detailed, process oriented, organized, good communication skills
● 3 - 5 years of experience in a human resources operations role, customer facing
● Experience using any HRIS systems (Workday, Oracle, SAP, etc)
● Experience using any Ticketing system (Jira, etc)
● High level of English spoken and written
Who we are
Since launching in Kuwait in 2004, talabat, the MENA region’s leading on-demand food, grocery and retail platform for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimise operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily. At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
