Specialist Payment Acceptance

About the team
We are the team responsible for how customers pay for their orders on talabat - be it credit/ debit cards or Alternative Payments Methods (APMs). The team looks after the Commercials, Strategy and Operational aspect of Payment Acceptance for the region. Our goal is to ensure that customers get the best experience when making payments while optimizing our cost. We work very closely with external partners (PSPs, gateways, issuers and acquirers) and internal cross functional teams such as Product & Tech, Country Teams, Finance, Legal, Customer Care etc to #makeithappen. 

What's on your menu

• Monitor daily, weekly and monthly payment performances and keep track of all the open issues.

• Identify areas for optimisation and tackle potential issues/ bugs by working with internal and external partners such as PSPs, Acquirers, Schemes and Issuers.

• Assist in exploring and implementing opportunities, including by not limited to Identifying market trends, customer needs, evaluating prospective partners, negotiating commercial deals

• Project manage and roll out complex projects that drive better Payments experiences for consumers and optimize cost for the business.

• Working in close cooperation with our Regional and Global Product & Payments Teams as well as with several other departments; 

What do you bring to the table:

• At least 3 years working experience; preferably in the FinTech space

• Excellent project management ability to ensure smooth rollout of complex projects

• Ability to understand the customer needs when it comes to digital payment solutions

• Very strong analytical and troubleshooting skills

• Able to take ownership, work independently if required and learn quickly in a growing team 

• A sense of urgency, pragmatism and a solution-oriented approach to problem-solving.

What We Offer:

• A dynamic and challenging working environment

• A steep learning curve

• Responsibility from day one in a fast growing and global company

• A vibrant and international team with a diverse background

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide