Specialist, Operations (Shops)

• Assist in optimizing account management processes to improve productivity and streamline operations for account managers.
• Support the automation of repetitive manual tasks to allow account managers to dedicate more time to strategic and high-value activities.
• Develop and maintain automated solutions, such as alert systems for identifying performance issues (e.g., high fail rates), to enable account managers to take timely and proactive action.
• Design and refine systems to generate automated, data-driven pitch decks to enhance account manager meetings and improve client engagement.
• Identify areas for operational enhancement, execute projects to improve workflows, and contribute to initiatives that elevate client satisfaction and overall performance.

• Minimum 3 years of experience in account management operations, sales operations, or a related role, with a focus on improving processes and driving operational excellence.
• Minimum Bachelor's Degree in any relevent disipline.
• Proven track record of contributing to automation initiatives and streamlining workflows.
• Strong analytical skills, with experience using data to identify performance gaps and implement solutions.
• Familiarity with tools and technologies for task automation, CRM platforms, and reporting systems.
• Excellent organizational and communication skills, with the ability to collaborate across teams and present insights effectively.
• Proactive mindset with the ability to prioritize tasks, manage multiple projects, and adapt to fast-paced work environments.
• A customer-centric approach, focusing on optimizing account manager workflows to deliver better client outcomes.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.