Specialist, Operations Performance

• Deep-dive into daily operations to identify gaps and propose solutions accordingly
• Work with multiple sources of data to troubleshoot operational problems
• Act as a bridge between the local country teams and regional tech teams to investigate and escalate issues/bugs.
• Coordinate and build strong relationships with internal stakeholders, including local country teams to understand challenges and opportunities.
• Review day-to-day operational processes, identify areas of improvement and make actionable recommendations to achieve KPI targets.
• Project Management for new product launches
• Monitor all countries' performance with a strong focus on target achievement
• Support ad-hoc data requests

• Education in Statistics, Computer Science, Business or any other analytical field
• Analytical mindset and business acumen with ability discover patterns and trends and to take actions based on findings
• Must be extremely detail oriented, have a problem solving attitude and be good at stakeholder management
• Excellent analytical skills, including working knowledge of analytics tools (SQL, Data Studio, Tableau) is a must
• Quick learner and proven ability to handle multiple projects concurrently
• Team player with an ability to function effectively in a dynamic, fast-paced environment
• Ability to solve complex operational problems
• Fluency in written & verbal communication skills in English

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide