About the opportunity
We are looking for a Senior Workplace Solutions Manager (all genders) to join the Workplace Solutions team on our journey to always deliver amazing experiences.
As a member of the Workplace team overseeing corporate office space – this position will primarily manage all property and facility activity in Berlin. This role combines facilities operations (hard and soft services), project management skills and a commitment to internal customer relationship management.
We seek a senior manager who demonstrates proven success in building and running a team in a fast paced organization, delivering complex projects and programs with demanding timelines and actively supporting day-to-day operations. The successful candidate must operate as a true partner to other teams like Finance, HR, IT, and other functional areas and establish highly integrated relationships with vendor partners. They must be comfortable operating at both the strategic and tactical levels, simultaneously acting as a service ambassador, internal analyst, solutions architect and implementer, experienced in multinational / multicultural corporate environments. Having a passion for and in-depth knowledge of Property Management, Facilities Management Operations is mandatory.
The optimal candidate is an experienced, vibrant, and engaging professional who understands the nuances of being an approachable but highly knowledgeable partner for internals and external vendor services – fostering solid internal and external relationships.
If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
Your mission:
Managing Delivery Heroes Berlin Campus daily operations including projects and strategic initiatives for the portfolio, ensuring site functionality and employee satisfaction.
Creating and managing Preventative Planned Maintenance schedules and Quality Compliance.
Collecting & monitoring the Operation- & Maintenance Manual, warranties, Asset and Life Cycle Registers, or similar which is required to ensure maintenance is delivered on time.
Ensuring compliance with policies and procedures including statutory compliance and Standard Operating Procedures (SOPs).
Managing budget and spend ensuring alignment with policies and procedures, including creating Purchase Orders, processing invoices, managing service charges, rates & rent.
Delivery or delegation of service requests (JIRA ticketing) to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements, monitoring works and conducting audits.
Managing contracts and developing procurement and contract documentation. Actively monitoring contract performance and risks, and identifying appropriate strategies to achieve contract outcomes.
Ensuring timely project solutions are made, risks are identified, and lessons learned, documented and shared.
Building relationships with both internal and external customers including the landlord, external partners and vendors.
Providing leadership, direction and mentoring the team and vendors onsite to promote engagement and excellent customer experience delivery.
Managing the receptionists (soft services) & the Facilities team (hard services), managing teamʼs objectives, goals and growth (Team Lead).
What you need to be successful
You have 5+ years direct Facilities Management experience delivering combined hard and soft services.
Very good Understanding of vendor sourcing, management and contracting, sustainable building systems, maintenance concepts, customer service and service on demand concepts.
You have experience managing a team / people management skills.
You have knowledge of proper methods, techniques, materials, tools, and equipment used to perform general building operations and service coordination; basic knowledge of safety procedures and regulations. Conduct regular inspections, patrols and safety checks to identify and address maintenance needs; ensure compliance with standards & regulations.
Creating, monitoring & updating of Operation and Maintenance Manuals, Warranties, Asset and Life Cycle Registers.
You have experience in Project Management.
You can meet tight deadlines and work efficiently & collaboratively as part of a team to solve problems with professionalism & service focused approach.
You have excellent communication skills in both English and German (written and verbal form).
You have strong analytical skills and strive for excellence in what you do and share ideas for improvement.
You are proficient with Microsoft or Google Suite, and you have further experience with JIRA (or equivalent ticketing system), SAP Ariba & Smartsheet.
Managing maintenance & supplier contracts and other related technical documentation. Assist in the procurement of vendors and services as required.
Nice to have:
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
What's in it for you
Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
What's in it for you: Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts
At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.
