Senior Product Operations Specialist - Key Account Integrations (all genders)

We are on the look out for a Senior Product Operations Specialist to join our awesome team at Delivery Hero, based in our Central offices in Berlin. If you're passionate about food tech, love building relationships, and have a knack for making things run smoothly, then we want to hear from you! 

The Senior Product Operations Specialist is responsible for providing consultation & technical support to our key accounts, and to the Product & Tech teams supporting our global integration solutions. You'll be the bridge between Delivery Hero Product, Tech and our AAA partners.

You should have a strong sense of ownership, bias for action, agility, and creativity while being able to dive deep into technical details when required. If you enjoy solving complex problems and tackling tough challenges, we’d love to hear from you!

• Partner Relations: Build strong relationships with our AAA vendors. Be their main point of contact and a trusted partner.

• Integration leader: Coordinate and oversee the integration process from start to finish. Ensure all technical and operational aspects are on point.

• Product Expertise: Understand our APIs and SFTP services to advise clients effectively

• Innovation: Beta test new features with Product and Engineering teams.

• Product Operations master: Investigate and triage bug reports, queries and feature requests, roll out new features to platforms (relating to our key account integrations) globally and maintain great relationships with your Product & Tech counterparts to ensure Delivery Hero maintains a world-leading product offering

• Problem Solver: When hiccups happen (because they always do), you'll step in to find solutions and keep things moving.

• Surface info & iteratively improve: Analyze data and trends to identify opportunities for improvement in the integration process. Work closely with our tech, product, and operations teams to ensure everyone's on the same page.

• Relationship Management: Build strong global client relationships, aligning solutions with their needs.

• Facilitation: Lead partner onboarding, monitor progress, and resolve issues for seamless integrations.

• Leadership: Collaborate with cross-functional teams and drive key account integrations globally.

• Project Management: Prioritize and drive projects with clear accountability. Provide insights & recommendations to Product & Tech as required

• Training: Conduct Product, Regional & Client training sessions when required. 

• Documentation: Maintain user guides and troubleshooting resources.

• Support: Provide technical guidance and troubleshoot to ensure product/service operations run smoothly.

• Stakeholder Communication: Effectively convey technical information to both technical and non-technical stakeholders.

• Experience: Prior account management or vendor relations experience, preferably in the food tech sector.

• Tech Savviness: you’re comfortable in taking Partners & Platforms through the integration process with our core assortment, promotions, and order management APIs/SFTP integrations. This will include you leading meetings wherein you will brief on mid/low-level technical details of our APIs, provide assistance in configuring our shops to be enabled for API integrations, providing guidance both to vendors and to regional teams on how they can go through the integration process, tracking issues & errors with the order/assortment payload & querying the order payload to identify root-cause issues, and engaging with Tech teams on issues where you can not immediately resolve the problem yourself.  

• Communication Skills: Strong communication skills for building and maintaining relationships, as well as for transmitting & relating key technical information about errors/issues to Tech teams; you’ll be a reliable stakeholder throughout the process of engagement both internally and externally. 

• Problem-Solving: Ability to creatively solve problems.

• Organization: Capacity to manage multiple tasks effectively, and plan your time to best effect.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

At Delivery Hero, we're all about connecting people with the items they love. As we continuously expand, we're looking for someone who can help us deal with integrating AAA vendors seamlessly into our platform.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.