Senior Product Manager - (Customer Insights), Fixed-Term

We are on the lookout for a Senior Product Manager - (Customer Insights) to join the team for up to 12 months on our journey to always deliver amazing experiences. 

At Delivery Hero, you’ll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Consumer Team, you’ll enhance customer satisfaction and drive global growth and profitability through innovative projects.

• Lead the development and growth of our customer segmentation capabilities as part of our Customer Data Platform (CDP), by delivering high-quality customer insights to empower internal stakeholders to personalize the customer experience across all Delivery Hero brands.

• Contribute to defining and executing the product strategy and roadmap for the generation of customer insights in CDP, aligned with business goals and customer needs.

• Gather requirements from a wide range of internal stakeholders to understand their targeting needs and translate them into product features and capabilities.

• Prioritize work so your team is always delivering on the most impactful projects. 

• Collaborate closely with cross-functional teams, including engineering and data science, to ensure successful product delivery.

• Define and track key metrics to measure the success and impact of the content in CDP, ensuring continuous improvement and optimization.

• Manage expectations of stakeholders and be transparent on progress and priorities.

• 3+ years as a product manager with a proven track record of delivering impactful results, with a focus on data platforms, customer personalization, or audience targeting. 

• Experience with managing complex data-driven products & participation in technical discussions with engineers/data scientists as well as non-technical stakeholders.

• Strong analytical and problem-solving skills, with the ability to draw insights from complex data sets and adapt to changing business needs.

• You are proactive, intellectually curious, and self-driven. 

• You have excellent communication and presentation skills to surface stakeholder needs, explain product capabilities and communicate roadmap decisions in a clear and concise way. 

Nice to have:

• Engineering/data science background, or familiarity with live and batch computation, APIs, streaming technologies, and data integrations. 

• Experience in working with OKRs.

• Experience in building and managing complex software services at scale, working with a global product that has stakeholders in different markets around the world.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.