About the opportunity
We’re seeking an experienced Senior Commercial Operations Processes Specialist who is responsible for analyzing, improving, and optimizing the commercial operations processes across Dmarts in all markets. The manager will deliver tools, set up Standard Operating Procedures (SOPs), and foster best practices to streamline operations, ensure process alignment, and support the achievement of business goals.
Responsibilities:
Lead process assessments to identify bottlenecks, inefficiencies, and areas for improvement within the commercial operations.
Collaborate with cross-functional teams to develop and implement process improvement initiatives that align with business objectives.
Design and implement best practices for the commercial team to drive operational excellence.
Implementation and optimization of tools and systems to enhance the productivity of commercial teams (e.g. reporting dashboards, driving product requests to improve on functionalities of existing tools).
Develop, document, and implement SOPs for all commercial operations processes, ensuring consistency, efficiency, and alignment across the organization.
Regularly review and update SOPs to reflect changes in business needs, technology, or industry standards.
Train relevant teams on new SOPs, ensuring smooth implementation and adherence to operational standards.
Develop and monitor success metrics to track the effectiveness of commercial operations processes.
Lead and manage commercial operations improvement projects from inception through to successful execution and ongoing monitoring.
Drive change management initiatives related to new processes and tool doption within the commercial team. Support the transition to new processes and ensure that changes are effectively communicated and managed across relevant stakeholders.
What you need to be successful
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain, or a related field. Master’s degree or certifications (e.g., Lean Six Sigma, PMP) is a plus.
5+ years of experience in commercial operations, process improvement, or business operations management, preferably in a commercial or sales-driven environment.
Experience in developing and implementing SOPs, process flows, and best practices within a commercial or sales team.
Strong analytical skills with experience using data to drive decision-making and process improvement.
Strong project management skills, with the ability to manage multiple projects simultaneously while meeting deadlines.
Experience in leading cross-functional teams and managing stakeholders at all levels of the organization.
Excellent written and verbal communication skills, with the ability to effectively present complex information to senior leadership and team members.
Strong interpersonal skills with the ability to collaborate with diverse teams and build strong working relationships across functions.
Ability to think critically and approach complex business challenges with structured, data-driven solutions and strong attention to detail, with an ability to troubleshoot and resolve operational challenges quickly and efficiently.
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
English is our working language and our colleagues at Delivery Hero come from every corner of the globe, working in a diverse, cross-cultural team. For most opportunities, we also offer visa & relocation support
We take care of our employees and offer flexible working hours and, for most of the teams, the option of working from home
Enjoy our free online yoga classes and subsidized Urban Sports Club membership
Take care of your mental and emotional well-being with our free Headspace subscription and unlimited access to Employee assistance program
Participate in our health campaigns such as seasonal flu vaccination
Benefit from BVG subsidy or join our Bike rental program
Join the global market leader and a publicly listed DAX company with a competitive remuneration package and a lot of training, career & development opportunities
Develop your skills with your personal educational budget for conferences and external trainings
Learn German with free classes, access our e-learning platform and participate in our inhouse trainings
Save responsibly with our attractive corporate pension options
Join company parties, team, cultural and sports events - due to the current situation on a virtual basis
Our office lounges are filled with healthy (and some more indulgent!) snacks and refreshments to keep you energized throughout the day
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
