Leading the daily operational activities of the support Quality Assurance team, which is tasked with evaluating client interactions, content management and partner care activities through various channels (chat, email, call)
Managing resources, planning, and implementing training strategies.
Organizing and conducting weekly one-on-one meetings, team meetings, and short daily check-ins.
Employee Motivation and Support
Motivating and coaching team members to enhance their performance.
Directing and coordinating support quality assurance tasks.
Quality Assurance Activities
Ensuring audit targets are met and monitoring key quality metrics (AHT, completion, accuracy)
Managing complaint-handling processes and applying effective problem-solving techniques.
Performing spot check on QA evaluations, performing corrective actions and coachings
Administration and Reporting
Performing administrative tasks and preparing reports.
Using Microsoft Excel, Google Sheets, and Salesforce for reporting and data analysis.
Communication and Stakeholder Management
Maintaining effective communication with stakeholders and BPO teams across multiple countries.
Additional Responsibilities
Performing any other duties related to the role as assigned by the direct manager or executive management.
Who we are
A foodora, a Delivery Hero Group része, mely a világ úttörő kézbesítési platformja. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk– gyorsan, egyszerűen és egészen az ajtóig. Világszerte több, mint 70 országban működünk. A Delivery Hero Group székhelye Berlinben, Németországban található, továbbá 2017 óta szerepel a frankfurti tőzsdén, és az MDAX tőzsdeindex része.
What's in it for you
Your Benefits
Modern, dog-friendly office in Budapest’s Haller Gardens – easy to reach, even by bike!
International good vibe + strong corporate background = a secure & inspiring place to grow.
From day one: life, accident & health insurance (MetLife).
SZÉP-card & Medicare health package.
foodora PRO & vouchers – tasty meals, even in the home office.
Mental health support & relaxing office massages.
In-house English lessons + LinkedIn Learning access.
Extra days off, AYCM partnership & all tools provided.
Social impact matters: we support 6 charities and you can join in!
