Programme Manager

We are now looking for a Program Manager to lead and coordinate cross-functional programs inside Delivery Hero Payments, and group-wide initiatives involving our EU marketplace platform affiliates.

The role is central to driving structured project execution, senior management alignment, board preparation, and regulatory transformation programs. The Program Manager ensures delivery across internal departments and marketplace stakeholders, while maintaining oversight on milestones, risks, dependencies and communication.

This is a high-impact role working at the intersection of payments, marketplace operations, compliance, governance and security.

Key Responsibilities

Program & Project Leadership

• Lead cross-functional programs across:

  • Merchant Operations, Regulatory Compliance & AML, Finance & Payments Operations, Risk & Governance, Information Security and BCM

• Manage group-aligned initiatives with our EU Platform brands  (internal clients)

• Lead external projects (e.g. with consultancies, Auditors)

• Structure complex regulatory implementation programs with external dependencies

• Define project plans, business cases, timelines, OKRs, and success KPIs

• Lead project governance: risks, blockers, dependencies, stakeholder updates

Senior Management & Governance

• Maintain and update  the senior management program agenda and registry of  strategic initiatives

• Coordinate Board meeting materials, agenda, deadlines and presenters

• Track decision items, follow-ups and execution post-Board meetings

• Maintain a consolidated view of all institutional programs and regulatory deliverables

• Facilitate alignment across senior leadership, functional owners and marketplaces
   

Communication & Cross-Group Coordination

• Serve as project communication bridge across internal teams and marketplaces

• Lead reporting and steering committees where needed

• Ensure clear documentation, structured updates and audit-ready evidence

Must Have

• 3+ years experience in program or project management roles, ideally in:

  • payments, fintech, financial services, or regulated operations environments

• Fluent English and Greek

• Marketplace group and/or internal-client setup experience is a strong advantage

• Based in Athens (or willing to relocate)
   

Skill & Profile

• Cross-functional coordination strength, structured delivery mindset

• Familiarity with compliance, AML, governance, finance and risk frameworks

• Executive maturity — able to run board and senior leadership agendas
  Strong project tooling, planning, documentation and presentation skills

• Independent, organised, influential and execution-driven

Nice to Have

• Background working within large tech or food delivery groups

• Experience implementing new regulations across multiple departments

• Exposure to payment acquiring or PSP settlement operations (even internal scope)

• Prior work running executive governance forums or senior agendas

Delivery Hero Payments S.A. is a licensed Payment Institution based in Greece and supervised by the local financial regulator. We deliver fintech solutions tailored to the needs of our affiliated EU marketplace platforms across the Delivery Hero Group, enabling seamless digital payments and merchant settlements at scale. We maintain a rigorous operating scope focused on governance, security, compliance, and risk management to serve our internal constituents.

• If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!

Life @DH Payments:

You will be a part of a fast-growing multinational company, member of the Delivery Hero SE, with the opportunity to acquire new skills and grow professionally, focusing in a highly promising sector like Fintech.

Moreover, you will have the opportunity to function in an established, yet creative and fun working environment with people who are genuine, ambitious and participate in a theme that its highest goal is to maintain DH Pay the ideal workplace.

Hungry enough to join us?

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