About the opportunity
We are on the lookout for a Product Support Specialist to join the Global Pricing Team on our journey to always deliver amazing experiences. This is a 1 year fixed contract full-time position.
If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
Work closely with a cross-functional team of professionals with domain expertise in the fields of Commercial, Data and Product & Engineering. This includes supporting the development of our best-in-class dynamic pricing tool.
Triage and investigate bug reports, complying with existing SLAs.
You work together with a Pricing Manager to drive pricing analyses, provide recommendations and work with local teams to understand and optimise pricing performance in countries and cities across the globe
Inform and deliver new strategies and tactics to improve users' experience with Product Support.
Influence innovation across Product Support and Product Operations to identify opportunities for simplicity and scalability.
Contribute to the team's documentation library by writing and maintaining how-to troubleshooting guides, internal processes, and knowledge bites for stakeholders.
Identify trends, exceptions, and connections between reported issues.
Proactively communicate with relevant stakeholders, providing updates and seeking support from management when blocked to ensure timely execution.
Understand all KPIs related to their area and suggest prioritization for new tasks that align with team goals.
Develop and maintain dashboards and other reporting tools - consuming diverse data sources - to support pricing decision making
Join the team driving brand growth and customer engagement across our markets. As part of our Marketing Team, you’ll help shape strategies that build customer loyalty and optimize the effectiveness of our marketing investments. With each campaign and initiative, you’ll play a key role in creating connections with millions of customers, positioning Delivery Hero as a leader in the market.
What you need to be successful
1-2 years experience experience as a BI/Data/Product analyst working for Internet companies
You‘ve already gained your first experience in SQL.
Highly passionate about data manipulation, with problem-solving abilities and an eye for detail.
You have an understanding of AB testing and statistical methods.
Independent and rigorous working style.
You are a team player and love to think outside the box.
Good English communication skills.
Nice to have:
Ideally, you have already gathered experience working with SQL tables and analysis during previous experience.
Experience working with the Microsoft Office package or equivalent (e.g. Excel and PowerPoint).
You have a good business understanding and know how to create business insights based on complex data.
Bachelor's degree or background in QA, development, product support, or product management
Previous education in software engineering
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
