About the opportunity
In July, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.
We’re looking for a highly driven and motivated Process Specialist, Order to Cash (O2C) to be part of the Order to Cash Centre of Excellence team, for Europe. The role is preferred to be based in Berlin and will report to Lead, O2C Processes (EU).
Your mission:
You will create and update current Standard operating procedures (SOP) and detailed task plans (DTP) to align processes across our Finance Business Service markets.
Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment.Take ownership for O2C process design (system agnostic) to ensure revenue is captured and billed accurately
Support the O2C process blueprint, be the gatekeeper for all process changes and maintain close alignment with the Service Delivery counterpart for such changes
Collaborate with Pandora Product Deployment team to ensure User Acceptance Testing (UAT) readiness and go-lives for new initiatives
Support the Finance team to triage the incoming pipeline of Pandora Billing P&T bug and minor enhancement tickets
Support any new systems , UATs, as well as ensuring proper documentation of guidelines or SOPs
Execute testing and consult on system and process roll-outs.
Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes
Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes
Manage any ad-hoc tasks, financial topics and initiatives as required
Your heroic skills:
Bachelor's Degree in Accountancy or any business-related course.
At least 2 years of experience in Order To Cash function/process management
At least 1 year of experience in project/product management
Knowledge of general accounting principles, regulatory standards and compliance requirements
Has a good grasp of different systems like Salesforce, SAP, SQL, Google Studio, and other Business Intelligence tools, or is eager to acquire proficiency in these systems.
Proficiency in MS Office, especially Excel, including the ability to operate computerized accounting and spreadsheet programs.
High degree of accuracy, attention to detail and confidentiality
Excellent analytical, problem solving and decision-making and data-entry skills
Above average verbal, listening and written communication skills
Effective planning, organizational, stress, and time management skills
Sense of urgency and ability to meet deadlines
Ability to work independently or within a team
Proficiency in English is preferred
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
