About the opportunity
Are you passionate about designing human-centric processes that drive efficiency and delight customers? As the Process Design Manager (Process Design & Journey Mapping), you will take the lead in designing innovative processes that eliminate waste, optimize workflows, and ensure seamless experiences for both employees and customers. With a focus on journey mapping and process optimisation, you will work across 17 diverse markets in APAC, Europe, and Turkey to reimagine how processes are designed, ensuring they are efficient, scalable, and designed with the end-user in mind. This role empowers you to drive impactful change by placing the human experience at the heart of process design while achieving operational excellence.
What's on Your Plate?
Design and optimize business processes to enhance efficiency, simplicity, and value delivery.
Use journey mapping and methodologies like Lean and Six Sigma to identify and eliminate inefficiencies.
Develop and standardize procedures for consistency and user-centric design.
Collaborate with cross-functional teams to align processes with business goals and improve user experiences.
Drive continuous improvement initiatives and foster a culture of operational excellence.
Lead change initiatives, ensuring smooth adoption and stakeholder engagement.
Monitor and evaluate process performance using data analytics to ensure sustainable improvements.
What you need to be successful
5+ years of experience in process design, journey mapping. Lean Six Sigma, or operations improvement, with a strong focus on human-centred design and waste elimination.
Proven experience in process mapping and using journey mapping to analyse and improve the end-to-end customer and employee experience.
Strong expertise in Lean and Six Sigma methodologies to drive waste elimination and continuous improvement.
Deep understanding of human-centred design principles and their application to operational processes.
Strong analytical skills with the ability to use data and insights to drive decisions and design efficient and human-centric solutions.
Experience in leading cross-functional teams to design and implement process improvements & excellent communication and stakeholder management skills, capable of engaging with technical and non-technical audiences.
Experience in developing and enforcing policies and procedures to ensure operational integrity.
Proven ability to analyse large datasets using data analysis tools such as SQL, Excel, Python, or similar.
Experience using data visualisation tools (e.g., Tableau, Power BI) to report on key performance metrics and identify trends.
Who we are
Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
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