Performance Analyst Intern (all genders)

Be our next Hero! - Join the world’s leading Quelocal delivery platform.

We are looking for a Specialist Analyst Intern (all genders) to join the Logistics Product Performance Team on our journey to always deliver amazing experiences. 

This is a 6 months internship that is aimed to open to a full-time position after completion. If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!

Logistics Product Operations executes Delivery Hero's vision to always deliver an amazing experience by shaping global Logistics products into winning solutions, to serve our local entities (brands) and ecosystems, and to grow a sustainable business. We have 3 core users in our Logistics ecosystem who are at the heart of everything we do: Customers who place orders for delivery, Vendors who accept & prepare orders, and Riders who deliver our orders.

In the Customer Product Line, we build products that make it easy for local brands to deliver a delightful order experience with efficient operations so customers order on repeat. Data-driven experimentation is part of our Product DNA

Your mission:

• Contribute to the creation and maintenance of support documentation, including FAQs and troubleshooting guides.

• Provide excellent support to both internal teams and external customers, troubleshoot issues, and collaborate with cross-functional teams

• Support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency

• Conduct analysis to optimize product performance, monitor and review the results of A/B tests to inform decision-making processes.

• Provide management with regular performance reports, insights and presentations

• Interact with and support our operations stakeholders 

Your heroic skills:

• You‘ve already gained your first experience in SQL

• Highly passionate about solving business problem with data and statistical knowledge

• You have an eye for details

• Independent and rigorous working style

• You are a team player and love to think outside the box

• Excellent English communication skills, both written and verbal.

Nice to have: 

• Understanding of big data tools (e.g Redshift, BigQuery) and ideally first experience working with those tools

• You have good business understanding and know how to create business insights based on complex data

• Ideally you have already gathered experience working with SQL tables and analysis during previous internship(s) for internet companies

 Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.