About the opportunity
Do you have a passion for delivering world-class service and a desire to grow with one of Sweden's most innovative tech companies? Look no further – we’re on the hunt for more stars to join our amazing Partner Service team!
In this role, your superpower is connecting with our restaurant partners with empathy and dedication, ensuring that they feel supported in every step of the way. If you are a master of verbal and written communication and love helping others, this is your chance to be part of foodora’s journey – where work meets fun!
YOUR MISSION
As a Partner Service Agent, you’ll be the go-to person for our partners, answering their questions and solving challenges via phone and email. Your responsibilities include:
Managing tasks across multiple systems, from updating opening hours and assisting with live orders to providing technical support.
Answering questions about invoices and menus, as well as coordinating with other departments.
WHO YOU ARE
Service-Oriented - You’re passionate about delivering top-notch service and finding creative solutions.
Communicative - A pro at collaborating with colleagues and partners and crafting clear, professional communication
Fearless - You take initiative, embrace challenges, and learn from every experience (we’ve got your back!).
Flexible - Juggling multiple tasks in a dynamic environment is your thing.
- Empathetic - You effortlessly understand and connect with others' needs and emotions.
Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.
Our recruitment process will include the following:
📞 Telephone interview - Let’s cover the basics!
💡 Psychometric tests via Alva Labs - We use science-based methodology.
🤝 First interview - Time to know each other a bit better!
✔️ Reference- & background check - Final step before we’ll become colleagues.
What you need to be successful
We’re looking for team players who can work 50% or 75% (with options to pick up extra shifts). foodora operates from 07:00 to 23:30 every day, so we need you to be ready to work during weekdays, evenings, weekends, and holidays.
Your journey with us will start with a mandatory two-week introduction training, running from 11:00 to 18:00 at our office.
We believe that you have:
A high school diploma.
Strong computer skills (you’ll be navigating multiple systems).
Fluent communication skills in Swedish and English (Norwegian is a bonus!).
Experience in service roles, like customer support or the restaurant industry.
Who we are
foodora is a quick commerce and delivery company, present in eight countries in Europe - Austria, Czech, Hungary, Finland, Norway, Sweden and Slovakia. With the mission to deliver an amazing, fast and affordable experience, foodora aims to give customers more time to focus on what matters most to them, as well as growing along with their partners, riders and community along the way. foodora is part of Delivery Hero, a pioneer quick commerce company, building the next generation of e-commerce across its operations in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa.
For more information, please visit www.foodora.com
foodora is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
WHY JOIN US?
At foodora, no two days are the same, and that’s just how we like it! Here, you’ll find a supportive and fun-loving team, exciting challenges, and many opportunities to grow. So, are you ready to jump on board?
What's in it for you
Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
Employee discount at foodora (woho!) and awesome friday breakfasts!
Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within Sana Labs.
Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!
Awesome AW’s and (pink) parties!
