Operations Project Manager

Are you passionate about driving impact through smart tools and seamless support experiences?
 We’re looking for an Operations Project Manager to lead strategic initiatives that enhance the platforms and processes powering our Customer, Vendor, and Rider Support teams. In this role, you’ll manage cross-functional projects—from idea to execution—focused on improving the tools and systems that keep our operations running smoothly and our stakeholders supported every step of the way. If you’re organized, tech-savvy, and thrive in complex environments, this is your opportunity to make a difference at scale.

Key Responsibilities

• Communicate effectively with stakeholders to understand project needs, objectives, and expectations.

• Develop comprehensive project plans outlining key milestones, workstreams, and scheduled activities.

• Identify potential risks and implement strategies to mitigate them.

• Adhere to and manage a detailed project schedule and work plan.

• Track project progress and provide regular updates and status reports to OEM and key stakeholders.

• Monitor project performance and make real-time adjustments to ensure successful outcomes.

• Apply industry best practices, methodologies, and standards across all phases of project execution.

• Review vendor communications to confirm alignment with project goals and expectations.

• Assess internal and external materials (e.g., manuals, documentation) for consistency and quality assurance.

• Manage and prioritize internal implementation requests (via JIRA), escalating them appropriately to OEM.

• Evaluate project results and propose enhancements to improve future project outcomes.

• Implement and oversee quality control processes to ensure accuracy and completeness of all project deliverables.

• Coordinate with Process Specialists on new features or processes, ensuring proper testing before release to production.

• Research best practices from other DH entities and recommend improvements for operational efficiency and standardization.

• A Bachelor's degree is required; a background in Economics or a related field is a strong plus.

• Minimum of 3 years of experience in Operations or a closely related department.

• Fluency in English, both written and spoken.

• Strong verbal, written, and presentation skills with the ability to communicate clearly and effectively.

• Proven ability to work independently while also collaborating effectively within a team.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook; experience with Gantt charts is a plus.

• Strong organizational skills and the ability to manage multiple tasks under tight deadlines.

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼

Life @efood:

At efood, no day is the same as the day before!

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️

We take ownership of what we do, embracing challenges, and making things happen! ✔️
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀

We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

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