About the opportunity
Role Summary:
We are looking for a Operations Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you
What’s On Your Plate?
- Manage and improve local NFV operations through vendor management, optimizing processes & best practices, and developing a strong local operations team. The key focus is to drive operational efficiency to support sales and growth locally. This role holder will oversee internal teams within Vendor Content + Vendor Operations and oversee outsourced content scanning teams.
- Accountable for local NFV operational performance, including both commercial & operational KPIs.
- Work with Head of NFV to shape the strategy/plan to achieve targets, ensuring regular reviews and pre-prioritization.
- Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities, and opportunities.
- Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support, and share any local initiatives.
- Work closely with key accounts on performance, opportunities, and leverage relationships to build local market insights.
- Scope and deliver local initiatives to improve ops metrics quantified with data analysis.
- Drive the team to deliver consistent results & improvements across all NFV verticals.
- Consistently review performance, highlighting successes and areas of improvements supported by a target action plan.
- Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value-adding tasks, and auditing compliance.
- Ability to think outside the box, innovate where product/processes are not available, and challenge ways of working.
- Leads by example and provides in-depth training to the team.
- Drive team focus on objectives and goals by building a cohesive team that drives results through maximum efficiency.
- Share best practices and successful initiatives with our markets to support
What Did We Order?
- 3+ years of operational experience in grocery operations or food/tech business.
- Strong operational experience, local expertise desirable.
- Direct line management experience - Ability to build relationships, motivate peers, and manage upwards.
- Ability to build relationships, motivate peers, and manage upwards.
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
