About the opportunity
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.
The Manager, Vendor Onboarding Design role will be responsible for managing the end-to-end process of onboarding, ensuring consistency and efficiency across all activation efforts. This role involves collaborating with cross-functional teams, including commercial, operations, and vendor management, to optimize activation rates and improve processes. You will focus on tracking and analyzing activation performance metrics, identifying bottlenecks, and driving continuous improvement to enhance vendor onboarding experiences and overall efficiency.
Main responsibilities:
Onboarding & Activation: Responsible for designing end-to-end processes for onboarding and activating new restaurant partners, ensuring timely and seamless integration onto the platform.
Scalable Processes: Develop and implement scalable onboarding strategies to accommodate varying restaurant volumes across different markets, ensuring efficiency and consistency.
Cross-functional Collaboration: Work closely with cross-functional teams such as Product and Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success.
Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process.
Qualifications
Minimum 8 years of experience in operations, with a strong understanding of the market execution aspect of vendor operations.
Experience in Vendor management is a plus point
Efficient in Excel, Google Sheets and Process design
Efficient in Data analysis
Demonstrated success in leading and scaling high-performance teams to achieve operational excellence.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with senior leadership and external partners across various locations.
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
