Manager, Strategic Account Management

Vendor Management Function

• Manage key vendors for foodpanda, including conducting store visits, troubleshooting problems, fostering loyalty, and acting as the main contact
• Assist in strategic planning to improve shop performance
• Monitor and analyse account performance, proactively addressing issues, and coordinating with marketing for effective campaign execution
• Negotiate with vendors on commissions and exclusivity to support revenue, coordinate deals and campaigns, and manage high item not delivered rate shops
• Monitor and analyze KPIs to improve performance, and prepare to discuss these with management
• Collaborate with team and vendors to set up and execute initiatives and projects that enhance growth, profitability, and customer experience
• Responsible for acquiring new vendors as assigned to expand the business portfolio
• Meeting and signing Strategic Key Vendors and getting them on board.
• Ensure continuous growth in orders through – New Vendor Onboarding, Existing Inventory Optimization, and activation

Support Function

• Assist in ad-hoc project rollouts
• Participate in regional monthly meetings
• Collaborate with various departments to enhance vendor performance and address issues
• Support other teams, such as QA and Sales by collecting pertinent data
• Complete other tasks as assigned by the line manager

• Bachelor’s degree in Business Administration, Management, or other related field. 
• Minimum 2-3 years of job-related experience
• Fluent in English, both written and spoken
• Strong analytical skills with structured problem-solver ability
• Independent, hardworking and confident self-starter 
• Maintains a good attitude and positive behavior, manages time effectively, and stays focused on achieving results.
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace (Basic to Advanced)
• Experience with Salesforce is a plus

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.