Manager/Senior Manager, Product Analytics - (Logistics, Service)

We are looking for a Manager/Senior Manager, Product Analytics - (Logistics, Service) to join the Central Service team on our journey to always deliver amazing experiences.

You will be responsible for leveraging data insights that support the Service team in achieving their vision by driving customer experience at a sustainable cost. The outcome of your team’s work will drive product decisions and enhance overall product performance that supports our vision

• You will lead a team of product analysts and shape the team organization in one of the fastest-growing business units within Delivery Hero, Service Logistics. You will be also responsible for the team performance and growth

• You will engage with senior leadership and key stakeholders to understand business goals, requirements, and priorities and help translate them into roadmaps

• You will work closely with our data science team to design and implement metrics that help us better understand the performance of our products

• Your team will be responsible for identifying what service experiences drive the best customer retention, including A/B testing, cohort analysis, and user segmentation to identify trends, insights, and areas for improvement

• You are up-to-date with cutting-edge developments in your area of focus and look for the right opportunities to apply them

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• 8+ years of experience as a Product or Data Analyst in a dynamic environment, including a  minimum of 2 years leading teams - ideally with a broad mission scope or multiple stakeholders

• Strong expertise in SQL, including advanced query optimization for optimal performance

• Highly passionate about data, with creative problem-solving abilities and a keen eye for detail

• Strong business acumen in e-commerce or related product industries

• Self-motivated with a meticulous working style, you thrive as a team player, always focused on bringing out the best in your team

• Strong knowledge of at least one reporting tool (e.g., Tableau, QlikView, Looker, MicroStrategy, Periscope) and experience with big data tools (e.g., Redshift, BigQuery)

• You have at least a bachelor’s degree in a quantitative field e.g. computer science, physics, mathematics, engineering

• Excellent English communication skills

Nice to have:

• Experience in user retention domain

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.      

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.