Manager, Logistics Operations

As the Logistics Manager – QCommerce, you will report directly to the Head of Customer Logistics Optimization and drive the execution and continuous improvement of fast, reliable, and cost-efficient QCommerce logistics. You will play a key role in ensuring seamless delivery performance, enhancing customer experience, and supporting the growth of our QCommerce ecosystem.

Your focus will be on operational delivery, performance monitoring, and cross-functional coordination, helping improve QCommerce service delivery.

What you will do

• Drive operational excellence: Drive operational initiatives to ensure on-time, reliable, and cost-efficient delivery performance, meeting service levels for QCommerce partners and customers.

• Partner with internal teams: Work closely with Product, Tech, and Customer Experience teams to ensure the right tools, integrations, and processes are in place to support QCommerce operations.

• Monitor performance: Own KPI dashboards and regular performance reviews, translating operational data into actionable insights and recommendations.

• Cross-functional coordination: Collaborate with regional and local country logistics and QCommerce teams to align operational execution with business objectives.

• Minimum 5 years of proven experience in logistics, product operations, or similar roles within tech, mobility, or delivery industries.

• Strong analytical skills with the ability to extract, analyze, and interpret data to produce actionable insights; intermediate SQL proficiency is required.

• Demonstrated leadership and communication skills; able to work independently, take ownership, and be reliable under pressure.

• Effective cross-functional collaboration skills, with experience working across diverse markets and teams.

• Process-oriented and data-driven, with a focus on operational excellence and continuous improvement.

• Comfortable challenging the status quo and driving innovative solutions.

• Adaptable and dynamic, thriving in a fast-paced, high-volume operational environment.

• Excellent proficiency in spoken and written English.

• Bachelor’s or Master’s degree in Computer Science, Mathematics, Engineering, Economics, or another quantitative/STEM-related field is a plus

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.