Manager - Account Management Excellence

About The Role:

We’re looking for a strategic and driven Manager – Account Management Excellence to lead the performance, scalability, and operational effectiveness of our Long-Tail Management team across multiple markets.

In this role, you’ll play a critical part in managing a centralized, remote team responsible for engaging and growing our long-tail vendor base. You’ll be responsible for developing processes, driving growth KPIs, setting SOPs, and scaling the team’s capabilities as we expand into new geographies. This is a high-impact, cross-functional role that blends people leadership, process optimization, and performance management.

What You’ll Be Doing: 

• Lead and manage the centralized Long-Tail Management team across several markets

• Own team performance targets and ensure consistent growth in partner portfolios

• Design and implement scalable SOPs and workflows to streamline operations

• Train and enable team members to drive partner value and operational consistency

• Collaborate with Sales, Ops, and other cross-functional teams to align on strategy

• Monitor performance metrics and identify areas for improvement and growth

• Drive initiatives that improve the long-tail vendor experience and team efficiency

• Support market expansion by scaling the team's structure, tools, and best practices

What We’re Looking For: 

• 5+ years of experience in account management, sales operations, or a similar role

• Proven leadership experience managing teams and driving KPIs

• Strong analytical mindset with experience in performance tracking and optimization

• Ability to create and implement scalable processes and operational frameworks

• Excellent communication, coaching, and cross-functional collaboration skills

• Experience working in tech, marketplaces, or food delivery platforms is a plus

• Comfortable working in fast-paced, remote, and multi-market environments

• Arabic Speaker 

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.