About the opportunity
Do you thrive on collaborating with diverse teams to support key accounts and make a meaningful impact?
Are you driven by the opportunity to enhance operational efficiency in dynamic and growing markets?
If this sounds like you, we’d love to hear from you!
We are looking for a Logistics Operations Senior Agent to join our dynamic team. As a Logistics Operations Senior Agent, you will play a critical role in ensuring smooth day-to-day operations. Your responsibilities will be to closely monitor and resolve order issues, particularly for key accounts prioritized by the logistics and commercial teams, and communicate effectively with riders or 3PL partners to address real-time challenges. Additionally, you'll focus on preventing operational issues in smaller cities, and monitor and test performance against competitors through simulations.
What you‘ll do:
Closely monitoring and resolving order issues with priority in certain key accounts selected by logistics/ commercial teams.
Closing/ shrinking zones due to service workload, weather conditions or special events (demonstrations, police traffic measures).
By respecting a specific budget, making bonus decisions autonomously to tackle urgent supply shortages.
Communicating with the riders or the 3PLs when needed to address issues during the shift.
Managing employee issues (breaks, accidents, etc) based on logistics feedback and strategy (basic knowledge of labor law will be given).
Giving focus and taking initiatives in small cities to prevent issues (closures, order monitoring, etc).
Monitoring and testing performance of efood vs. competition in various agreed simulations.
Life @efood:
At efood, no day is the same as the one before!
efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!
We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, our society.
We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)
Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace!
Hungry enough to join us?
What you need to be successful
Bachelor’s degree in Logistics, Business Administration, Human Resources, or related field
2-3 year of experience in logistics operations, training, or a related role
Excellent (written and verbal) communication skills (greek & english language) and presentation skills
Strong organizational skills with the ability to manage multiple tasks and projects
Ability to work independently and as part of a team in a fast-paced environment
Who we are
efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
What's in it for you
If you are happy, we are happy! That’s why we offer an attractive remuneration package for what you bring in!
We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!
We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.
We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!
Are you a cappuccino lover ☕? Do you desperately want a cookie? Our cafeteria got you covered!
If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!
We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world🌎!
efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
