About the opportunity
The Program Manager for Know Your Business (KYB) will lead the KYB program across Delivery Hero's EU, Turkey, and APAC markets, ensuring operational compliance with our regulatory commitments while optimizing the vendor onboarding experience. This role will be responsible for overseeing the program's overall performance, driving alignment with onboarding processes, and delivering a frictionless, high-conversion experience for vendors. The Program Manager will also lead strategic initiatives, such as new market rollouts, regulatory changes, and remediations. This position will be part of the Vendor Operations Function, reporting directly to the Head of Vendor Onboarding and Design.
Key Responsibilities:
Program Management & Performance Oversight: Own and manage the KYB program across multiple regions, ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end.
Standardization and Scalability: Drive standardization of processes across all Markets ensuring a lean and efficient set-up across Pandora markets
Regulatory Compliance & Risk Management: Work closely with the Regulatory AML & Compliance team from our licensed entity and ensure the program meets all regulatory commitments across our EU, Turkey, and APAC markets. Maintain up-to-date knowledge of regulatory requirements and industry standards
Frictionless Vendor Onboarding: Lead efforts to align the KYB program with the vendor onboarding process, ensuring smooth integration while building a frictionless experience that maximizes conversion and minimizes delays.
Strategic Initiatives & Project Leadership: Serve as the project lead for key strategic initiatives, including the rollout of KYB processes in new markets, implementation of regulatory changes, and remediation actions for identified compliance gaps.
Cross-Functional Collaboration: Partner closely with internal teams (e.g., compliance, legal, product, and COE and BPO operational teams) to ensure the successful execution of KYB initiatives, and maintain communication with stakeholders across multiple regions.
- Continuous Improvement: Identify opportunities for process optimization, including automation and scalability, to enhance efficiency while maintaining compliance and improving overall operational effectiveness.
What you need to be successful
- 5+ years of experience in KYB/KYC, compliance operations, or vendor onboarding, with a strong background in managing cross-market or multi-regional programs.
Proven ability to drive program performance, ensure regulatory compliance, and implement process optimizations within a fast-paced operational environment.
Strong knowledge of AML regulations, KYC processes, and vendor risk management frameworks.
Experience in leading strategic initiatives and working cross-functionally to deliver business outcomes.
Excellent project management skills, with the ability to prioritize, execute, and deliver on time as well as strong communication, stakeholder management, and analytical skills.
Proficiency in using compliance tools, automation solutions, and data-driven insights to enhance KYB processes.
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
