IT Support Specialist

We are in the unique position to experience new and interesting situations that many companies have never seen before. We bake challenges by using agile methodologies, top-line tools, and of course always working with the best of teams.

This is a chance to be part of a rapidly growing team in a company that is changing the food delivery landscape, and be able to influence, execute and see the impact of your work at the end of the day.

We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems within requirements, specifications, costs, and timelines. The role is accountable to ensure the implementation and maintenance of efood’s computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes.

About the role:

• Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person.

• Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux).

• Manage user accounts and permissions in Intune, JumpCloud, and Okta.

• Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX).

• Collaborate with IT team members and other departments (e.g., IT Engineers, IT Field Support Technicians) to enhance IT operations.

• Assist in onboarding and offboarding employees, ensuring proper IT setup.

• Maintain IT documentation, including troubleshooting guides and knowledge base articles.

• Stay updated with emerging technologies and IT support best practices.

• Ensure information security policies are adhered to and assets are properly managed.

• University or Postgraduate Degree in Computer Science, Information Technology, or related field.

• 1-2 years of experience in an IT support role.

• Strong troubleshooting skills in hardware, software, and operating systems (Windows, macOS, Linux).

• Experience with user management in Single-Sign-On Platforms (OKTA), Intune, JamfPro, Active Directory.

• Basic knowledge of network troubleshooting (LAN, Wi-Fi, VPN).

• Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk).

• Strong problem-solving ability and a customer-oriented approach.

• Excellent written and verbal communication skills in English & Greek.

• Ability to work independently and manage multiple tasks effectively.

Nice to Have:

• ITIL Foundation certification or other relevant IT certifications (Google IT Support, CompTIA A+, Microsoft ISPC.

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼

Life @efood:

At efood, no day is the same as the day before!
 

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️
We take ownership of what we do, embracing challenges, and making things happen! ✔️
We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀
We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!
We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us?

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