About the opportunity
We are on the lookout for a Intern, Product Operations to join the Logistics Product Performance Team on our journey to always deliver amazing experiences.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
Logistics Product Operations executes Delivery Hero's vision to always deliver an amazing experience by shaping global Logistics products into winning solutions, to serve our local entities (brands) and ecosystems, and to grow a sustainable business. We have 3 core users in our Logistics ecosystem who are at the heart of everything we do: Customers who place orders for delivery, Vendors who accept & prepare orders, and Riders who deliver our orders.
- Contribute to the creation and maintenance of support documentation, including FAQs and troubleshooting guides.
- Provide excellent support to both internal teams and external customers, troubleshoot issues, and collaborate with cross-functional teams
- Support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency
- Conduct analysis to optimize product performance, monitor and review the results of A/B tests to inform decision-making processes.
- Interact with and support our operations stakeholders
What you need to be successful
- You‘ve already gained your first experience in SQL
- Highly passionate about solving business problem with data and statistical knowledge
- You have an eye for details
- Independent and rigorous working style
- You are a team player and love to think outside the box
- Excellent English communication skills, both written and verbal.
Nice to Have:
- Experience with data visualisation tools
- Familiar with A/B testing
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What's in it for you
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday
- We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, access to the Udemy Business platform to explore a variety of online courses
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Mindfulness and Gym & Bicycle Subsidy
- The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses and access to Internal Housing Hub
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
