Intern, Customer Operations

• Conduct interviews and prepare results regarding customer behavior
• Analyze customer comments and complaints and identify gaps and possible solutions
• Coordinate with various departments to provide proactive customer communication
• Assist with manual refunding to ensure SLA adherence

What do you bring to the table?

• Strong analytical and problem-solving skills
• Intermediate knowledge in using Microsoft Office and/or GSuite Applications
• Intermediate skills in Presentation or reporting
• Strong Written and Verbal communication skills

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What else do we have for you?

• foodpanda Philippines is a Great Place to Work Certified! You are assured to be joining a
• dynamic, fun, and an amazing work environment!
• We have a vibrant and international team with diverse backgrounds
• This is a brand with competitive employees in an all hands on deck environment!
• We recognize top performers, welcome our newbies, and share good food!
• Competitive package, allowances, food perks, Insurances, and more!