About the opportunity
Delivery Hero is building the next generation global online food-ordering platform with a mission to be the international leader of the category. Our International team already operates in over 50 countries worldwide delivering millions of meals every month. We are genuine, non-conformists, entrepreneurs, smart, data-oriented and definitely know how to have fun. We are exclusively looking for the best people to join us on our mission.
We’re looking for a highly-driven and motivated Head of Sales Operations, Europe for our team in Berlin. If you are looking for a place where you can gain hands-on exposure and have direct and lead the business impact in multiple markets, then this may be the place for you!
This role will be based in Berlin and will report to the Chief Revenue Officer.
About the job:
The successful candidate is to manage the Delivery Hero Sales Operations team and work closely with cross-functional teams as well as guiding the Head of Sales Operations in 9 countries in Europe.
Responsibilities:
Sales Operations
Develop sales operations policies and procedures to ensure quality across foodora and Yemeksepti
Setup sales process automation tools: review end to end Sales funnel and identify
opportunities of automation
Establish a centralised source for all sales related data: automated tracking and
reporting from all the different sources
Support the sales department in the tools they use, including Salesforce, scrapping, etc
Collaborate with the central and local teams to gather intelligence on competitors and
provide a 360 knowledge
Constantly challenge and reassess the list of priorities to ensure foodora and Yemeksepti always has the best restaurants in each area
Clients Relations Management
Build up a better customer relationship, understand customer needs, and elevate satisfaction levels while maintaining profit margins
Generate long-term instruments and relations to engage customers and clients
Products and Services Management
Ensure smooth execution of all products and services related tasks and activities by cross-referencing them against legal and financial rules and regulations
Ensure services are fit for purpose, cost effective, deliverable and supportable
Collaborate within the team and across the Exchange to ensure optimal outcomes
Governance and Resilience
Ensure the documentation and implementation of policies, procedures, and processes to ensure efficiency and effectiveness
Ensure compliance with all relevant policies, procedures, and processes in order to achieve operational excellence
Monitor daily practices to guarantee compliance with mandatory policies and procedures
Ensure the Divisional compliance with the Code of Conduct to ensure operating within the acceptable risk and ethical levels
People Management
Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance
Lead and guide Heads Of Sales Operations across foodora and Yemeksepeti
What you need to be successful
Fluent in English language and Salesforce knowledge is a must!
Highly proficient in MS Office with strong Excel skills
Demonstrate problem solving ability with experience in providing practical business insights from large and complex data sets
Analytical, number-oriented, attention to details and strong organisational skills
Thrives in fast-paced environment and able to make quick, assertive decisions
Independent and highly motivated fast learner
Positive attitude with good communication skills
Must possess at least a Diploma/Bachelor Degree in Business Administration, Economics or similar
Who we are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
What's in it for you
At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.
