Head of People

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in Malaysia, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.

We are looking for a visionary and hands-on Head of People and Culture who is passionate about building high-performing teams, fostering a vibrant workplace, and driving strategic HR initiatives that directly contribute to business success. This role demands a unique blend of strategic foresight, operational acumen, and a proven track record of elevating organizational effectiveness through people-centric programs. You will be instrumental in shaping our talent landscape, enhancing employee engagement, and ensuring our HR practices are at the forefront of innovation and compliance across diverse markets.

Responsibilities:

• Global HR Policy & Organizational Design Alignment: Partner closely with Global and Regional leadership to ensure 100% compliance in HR policies and organizational design, streamlining regional integration and establishing foodpanda Malaysia as a benchmark for HR excellence. Your expertise will be crucial in driving success within our organization.

• Hyper-Growth Talent & Succession Planning: Spearhead talent and succession planning initiatives, with a demonstrated ability to boost leadership pipeline readiness significantly and enhance career growth frameworks within a rapidly expanding organization. Experience in scaling talent development programs for large employee populations is essential.

• Employee Engagement & Retention Mastery: Design, launch, and lead highly impactful engagement initiatives that significantly increase employee satisfaction and participation in company events. Implement performance management and engagement programs that achieve demonstrably higher team engagement and a notable rise in retention. Experience in achieving over 85% employee engagement through year-round activities is highly valued.

• Optimized Workforce & Budget Management: Manage substantial annual workforce budgets with a proven ability to achieve 100% utilization while optimizing resource allocation and cost-efficiency. This includes optimizing administrative workflows and cutting operational costs through automation and vendor negotiations.

• Digital Learning & Proficiency Enhancement: Develop and lead digital learning programs that significantly boost employee digital proficiency and reduce troubleshooting requests. This includes developing and delivering comprehensive soft-skills and technical training programs across multiple employee groups.

• Leadership Development & Organizational Development: Direct and oversee Talent Management, Talent Reviews, and 360 Feedback interventions, driving significant impact in leadership development. Collaborate with internal subject matter experts and external consultants on the rollout of new OD structures and the implementation of best OD practices, driving organization-wide improvements and increased employee engagement.

• Diversity, Compliance & Regulatory Adherence: Drive diversity and compliance initiatives, ensuring 100% adherence to statutory requirements and strengthening an inclusive work culture. This includes collaborating with local and global GRC teams to design and implement HR policies in line with local labor laws.

• Strategic HR Business Partnering: Lead HR strategy and execution for diverse employee populations, positioning the organization among the top places to work. Optimize cross-functional team dynamics through strategic HR initiatives and serve as a member of the management team, leading HR operations for all local business units.

• Recruitment & Onboarding Excellence: Design and execute large-scale recruitment and internship drives, with a track record of high acceptance rates (95%+) and faster onboarding processes.

• Dynamic Engagement Calendar Development: Design and implement yearly engagement calendars with initiatives and mentorship programs, driving increased internal promotions and retention, and enhancing leadership development.

Required Experience and Qualifications:

• Minimum of 10 years of HR leadership experience with a strong focus on Business Partnering, Talent Management, and Organizational Design.
• Demonstrated managerial experience in a Business Partnering role within a fast-paced, digital-first organization, preferably in the food delivery or tech industry.
• Proven ability to lead HR strategy and execution for large employee populations.
• Extensive experience in optimizing administrative workflows and managing significant budgets with a focus on cost reduction and resource optimization.
• A strong track record in developing and implementing IT learning programs and enhancing digital proficiency across an organization.
• Expertise in designing and executing highly successful employee engagement and performance management programs that significantly impact satisfaction, participation, and retention.
• Experience in collaborating with Global and Regional teams to ensure HR policy and organizational design compliance in a matrixed org.
• Solid background in talent and succession planning, including building leadership pipelines and enhancing career growth initiatives.
• Experience working with external consultants on organizational development initiatives.
• Strong understanding of diversity, compliance, and statutory requirements with a track record of 100% adherence.
• Formal certification in leadership development is advantageous

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!
   

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock