Head, Kitchens

• Identify potential market opportunities and gaps and develop plans around it

• Optimize CAPEX and OPEX along with profitability growth

• Control kitchens’ development cost and timelines

• Control costs for better vendor experience and retention

• Grow the revenue drivers including orders, AFV, GMV, RPO and EBITDA 

• Establish APAC first brick and mortar “The commune” as a successful business model

Essential Functions

• Work with Director, Commercial & GFS core team in outlining the bigger strategy,  reviewing day-to-day operation processes, identifying problem areas, and developing plans of improvement

• Develop and implement business strategies and procedures required for an F&B operation, improving the operational efficiency of the kitchens’ business and enhancing the customers’ delivery experience

• Establish comprehensive business performance and growth targets ensuring that all revenues and costs are within budgeted parameters

• Responsible for cross-functional strategies with Marketing, Operations, Logistics, and CX teams; Execute the growth plan by being the liaison between functional and business teams, ensuring the business is meeting its growth metrics

• Optimize the revenue/cost funnel through customer acquisition, retention, and experience while improving the cost drivers

• Manage end-to-end analysis to establish customer patterns and trends and develop strategies for aggressive market penetration, organic reach and share, and month-on-month order growth

• Provide direction to the site procurement and operations teams to identify dark zones and cuisine gaps

• Participate in strategy development and expansion activities including investments, acquisitions and corporate alliances

• Work with Account Management and Business Development teams to Identify potential Kitchens partners based on GMV, profitability, potential and customer reach

• Guide commercial teams in leading and negotiating commercial agreements with partners ensuring that business and financial objectives are met

• Ensure kitchen operations are of a high quality, and are in adherence to food safety regulations, and menus are fully optimized in order to increase transactions and revenue

• Identify ways to improve the facility's hospitality to create productive workplace environments for both, kitchen support staff and vendors

• Ensure food and facility safety compliance to avoid unnecessary disturbances that might disrupt the kitchen’s services

• Evaluate performance by analyzing and interpreting data and metrics and use findings to remove inconsistencies and inefficiencies in operations

• Take complete ownership of Kitchens’ P&L both local and GFS, and also closely monitor vendor P&L to ensure their growth and profitability

• Identify opportunities to plan, execute and manage dine-in facilities, ensuring smooth operations and optimum customer experience, taking on board all commercial stakeholders as well as core support functions like marketing. 

• Proven experience as a Senior Manager/Head of a vertical or category

• Knowledge of restaurant and kitchen layouts, equipment output capacities

• Understanding of business functions such as Commercial, Operations, HR, Finance, Marketing etc.

• Demonstrable competency in strategic planning and business development

• Experience in managing budgets and understanding financial statements

• Working knowledge of data analysis and performance/operation metrics

• Working knowledge of IT/Business infrastructure and business intelligence tools

• Excellent interpersonal and public speaking skills

• Aptitude in decision-making and problem-solving. 

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide