Head, Dmart Commercial

• Ownership of P&L: drive top line revenues while optimizing bottom line expenses.
• Ruthless elimination of non productive costs, leakages and drive down shrinkage to best in class levels.
• Complete accountability of operating the marts business, including demand planning, supply planning, storage, logistics, mart operations, maintenance, fulfillment, dispatch.
• Organize operational teams to maximize productivity while delivering against
  demanding service standards.
• Recruit, on-board and coach a high-performing team to achieve ambitious targets.
• Plan and manage successful campaigns to deliver business objectives and out perform on customer expectations.
• Work closely with the commercial and marketing teams to get the best deals from suppliers and arrange for excellent execution.
• Maintain close liaison with external agencies/govt departments to ensure
  uninterrupted operations, resolve any challenges to business continuity.
• Ensure regular feedback and exchange of information with rider operations team to improve productivity, reduce customer complaints, enhance customer experience.
• Inspire a large team to deliver against high standards despite adversity.
• Manage growth and retention of team.
• Drive the Operational team to ensure compliance with operational standards.
• Balance high-level strategic thinking with hands-on execution.
• Be an authority on commercial, operational and financial KPIs.
• Liaise closely with regional teams and with other countries to understand best practices and tailor it to local needs.

• Hands on Retail management experience is a must- understanding the basics of all functions, especially operations and commercials
• Very high level of ownership and astute commercial acumen
• Ability to lead with purpose, ethics and integrity and set high standard across the operations.
• Stakeholder Management - work with local & regional leadership to align on priorities and resolve bottlenecks
• Excellent organizational and leadership abilities
• Outstanding communication and people skills.
• Prior experience in FMCG/Groceries not a must, but highly preferred

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide