About the opportunity
Do you have a passion for delivering world-class service and want to spread your wings at one of Sweden's sharpest tech companies? Then you don't need to look far – we're currently searching for stars who want to join our awesome Customer Service team! To succeed in this role, we believe you're a professional at turning every negative customer experience into a positive one and being there for our customers through thick and thin. Additionally, if you're a whiz at delivering service both verbally and in writing, then you should seize the opportunity to become a part of foodora today – come join the fun!
Your mission
Your main responsibility will be to answer our customers questions, primarily via chat and email, but there may also be phone interactions.
Together with your colleagues, create world-class service for our customers
For those really hungry for growth, there are excellent opportunities to develop and progress together with us at foodora!
We are looking for a true foodorian who enjoys working in a fast paced environment and dares to go further. To thrive in this role we believe that you are service minded and have a positive mindset when a challenge arises. If you have a flexible approach to different tasks and have strong communication skills you will come far in this role!
Your benefits
Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
Employee discount at foodora (woho!) and awesome friday breakfasts!
Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within Sana Labs.
Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!
Awesome AW’s and (pink) parties!
What you need to be successful
We're looking for someone who can work 25% or 50% (if you want to work more, there's usually the opportunity to pick up extra shifts!). At foodora, we (almost) never sleep; we're open from 08:00 to 23:30 every day of the year. Therefore, it's important that you're willing to work during the day, evening, weekends, and public holidays. It's essential that you're available during all our opening hours for this position.
Your employment will start with an introduction training spread over one week from 16:00 to 21:00, which takes place at our office. This training is mandatory, and it's important that you can participate on all training days. The next training start is on April 8th.
We also prefer if…
You have a high school education
You have good computer skills (we work with many systems!)
You can communicate fluently in Swedish and English, both verbally and in writing
It's also advantageous if you have previous experience in service, such as in restaurants or customer service
Who we are
Foodora is a quick commerce and delivery company, present in eight countries in Europe - Austria, Czech, Denmark, Hungary, Finland, Norway, Sweden and Slovakia. With the mission to deliver an amazing, fast and affordable experience, foodora aims to give customers more time to focus on what matters most to them, as well as growing along with their partners, riders and community along the way. foodora is part of Delivery Hero, a pioneer quick commerce company, building the next generation of e-commerce across its operations in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa.
For more information, please visit www.foodora.com
foodora is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
What's in it for you
Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.
Our recruitment process will include the following:
📞 Telephone interview - Let’s cover the basics!
💡 Psychometric tests via Alva Labs - We use science-based methodology.
🤝 First interview - Time to know each other a bit better!
💼 Case interview - Do your magic and show us your skills!
✔️ Reference- & background check - Final step before we’ll become colleagues.
Start date: April 8th.
