About the opportunity
Are you passionate about delivering world-class service and ready to join one of Sweden’s most innovative tech companies? Look no further – we’re on the hunt for talented stars to join our fantastic Customer Service team!
In this role, you’ll be a hero for our customers, providing dedicated support with empathy and enthusiasm. If you’re a pro at written communication and love solving problems, this is your chance to be part of the foodora journey – where challenges meet fun!
YOUR MISSION
Be the first point of contact, answering customer questions via chat with speed, accuracy, and care.
Work closely with your teammates to create unforgettable customer experiences.
For those hungry for more, there’s plenty of room to grow and evolve your career with us at foodora!
WHO YOU ARE
Service-Oriented - You’re passionate about delivering top-notch service and finding creative solutions.
Communicative - A pro at collaborating with colleagues and partners and crafting clear, professional communication
Fearless - You take initiative, embrace challenges, and learn from every experience (we’ve got your back!).
Flexible - Juggling multiple tasks in a dynamic environment is your thing.
- Empathetic - You effortlessly understand and connect with others' needs and emotions.
Our selection process is continuous and the ad may close before the recruitment process is completed, if we’ve moved forward to the screening or interview phase.
Our recruitment process will include the following:
📞 Telephone interview - Let’s cover the basics!
💡 Psychometric tests via Alva Labs - We use science-based methodology.
🤝 First interview - Time to know each other a bit better!
✔️ Reference- & background check - Final step before we’ll become colleagues.
What you need to be successful
We’re looking for someone to work 40%, with opportunities to pick up extra shifts. At foodora, we’re open from 07:00 to 23:30 every day of the year, so we need team members who can work days, evenings, weekends, and public holidays.
Your journey starts with a mandatory one-week training at our office, scheduled from 16:00 to 21:00. It’s essential that you attend all training days to kickstart your success!
We also prefer if...
A high school diploma.
Strong computer skills (we use multiple systems daily).
Fluency in Swedish and English, both written and verbal
If you have previous experience in customer service or hospitality and proficiency in Norwegian - it's a BIG plus!
Who we are
foodora is a quick commerce and delivery company, present in eight countries in Europe - Austria, Czech, Hungary, Finland, Norway, Sweden and Slovakia. With the mission to deliver an amazing, fast and affordable experience, foodora aims to give customers more time to focus on what matters most to them, as well as growing along with their partners, riders and community along the way. foodora is part of Delivery Hero, a pioneer quick commerce company, building the next generation of e-commerce across its operations in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa.
For more information, please visit www.foodora.com
foodora is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
WHY JOIN US?
At foodora, no two days are the same, and that’s just how we like it! Here, you’ll find a supportive and fun-loving team, exciting challenges, and many opportunities to grow. So, are you ready to jump on board?
What's in it for you
Wellness allowance topped with the opportunity to participate in many work/life balance initiatives at foodora such as free group training at Sats & reduced price on massage.
Employee discount at foodora (woho!) and awesome friday breakfasts!
Occupational pension, incl. premium exemption insurance, accident insurance and life insurance.
foodora Learning - Monthly learning sessions about different topics, such as the q-commerce industry, negotiation techniques and project management combined with a structured onboarding and inspiring courses within Sana Labs.
Great deals at Benify (for e.g. gym membership, e-bikes hotels, audiobooks, streaming services, clothes, kitchen supplies… and so much more!
Awesome AW’s and (pink) parties!
