Customer Care Agent

• To achieve desired customer delight by ensuring satisfactory response to customer interaction. 

• Handle Customer Interactions through Ticketing, Social Media, Inbound & out bound voice contact.

• Appropriate escalation of unresolved complaints.

• Update the existing database with changes and status of each Customer query/ resolution.

• To ensure satisfactory resolution of varieties of issues.

• To interface with respective work center for resolution of complaints. 

• Manage resolution of queries/ Issues.

• Be adequately trained and updated on any changes that take place from time to time.

• Managing service delivery to customers to ensure high customer satisfaction levels and customer retention.

• Determines requirements by working with customers.

• Ability to communicate effectively and clearly.

• Be self-motivated and take initiative.

• Work well with a team and be co-operative.

• Empathy and Customer Service Orientation.

• Focused on Learning & knowledge enhancement.

• Attention to detail and Result Orientation.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

• Sells additional services by recognizing opportunities to up-sell accounts; explaining new products.

• Maintains Contact center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Possess the ability to prioritize a good sense of judgment and display an aptitude for accurate decision making.

• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner.

• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.

• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

• Follow daily operations relating to the job to ensure work continuity.

• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.

• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

• 0-1 year of relevant experience

• Bachelor’s Degree in a relevant field is preferred

• Master’s degree in a relevant field is preferred 

Hungerstation is the first Saudi Food delivery App in the region! Established in 2012. Today Hungerstation enables you to browse the largest selection of restaurants and supermarkets in KSA that reach 35,000+ options.
In Hungerstation, we stand for our customers' satisfaction, partners’ loyalty and riders’ wellbeing, in addition to our expansion vision - always aiming higher and moving forward to the utmost levels of service platform.

Hungerstation is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide