Director, Product Design - (Logistics, Rider)

We are on the lookout for a Director of Product Design to lead the Rider Product Design team in Logistics on our journey to always deliver amazing experiences. 

At Delivery Hero, design is more than aesthetics—it’s about solving meaningful problems with empathy, simplicity, and impact. Our Logistics Rider Product Line owns the full end-to-end experience for our riders: from mobile apps (iOS & Android) to internal tools and dashboards that serve riders, fleet managers, and operations teams across the globe.

In this team, we’re tackling some of the most exciting challenges in last-mile delivery—making it efficient, sustainable, and scalable across groceries, restaurants, and retail. Our work helps real people: the riders on the road, the customers waiting for their orders, and the merchants growing their businesses.

This is a high-impact, high-visibility leadership role where you will shape the rider experience at a global scale. You’ll report to the VP of Product and work closely with product, engineering, and operations leadership.

You will directly lead 4 design managers and 1 principal designer, overseeing a multidisciplinary team of 20+ designers, including UX researchers and writers. You’ll balance strategic leadership, team development, and hands-on design excellence to ensure our rider-facing products are intuitive, delightful, and impactful.

What You’ll Do

• Lead & Grow a world-class team of product design managers, researchers, writers, and product designers.

• Drive design strategy and product vision across multiple rider-facing platforms in partnership with cross-functional leadership.

• Champion user-centered design, ensuring riders' voices are represented in every product decision.

• Guide design execution across discovery, prototyping, validation, and delivery—ensuring consistent quality, usability, and visual polish.

• Collaborate with senior stakeholders across Logistics and global teams to ensure alignment, clarity, and momentum.

• Build and evolve design culture through feedback loops, craft development, and continuous learning.

• Own and drive Product KPIs and OKRs, ensuring alignment with product and business goals.

• Inspire innovation and push boundaries—advocating for simplicity, accessibility, and long-term value.

• 7+ years of experience leading product design teams, with proven success in managing 20+ team members across functions.

• Strong leadership background in design management, especially coaching other managers and senior ICs.

• Demonstrated expertise in mobile-first design (iOS and Android) and internal tools.

• Deep understanding of UX principles, user research, content strategy, and design systems.

• Comfortable operating in agile, fast-paced environments while championing process and quality.

• Strong storytelling and stakeholder management skills, with the ability to influence across senior levels.

• Empathy for end-users (riders), passion for social impact, and an eye for design craft.

• Excellent verbal and written communication in English.

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.