About the opportunity
We are looking for an operation coordinator with a good logistics background to pursue scaling our multifaceted and dynamic restaurant operations team.
You will also play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business and our Talabat GO service by improving food and non-food vendors' performance.
What’s on Your Plate?
Vendor training including installation of talabat system at partner locations
Ensures & improves the restaurant's operation and increases the order acceptance rate, reduces vendor delay
Implement new configurations to support operations
Proactively liaise with Restaurants, investigating and resolving restaurant issues promptly
Identify causes of operational issues as well as symptoms, diagnosis, and cure
Collaborative problem-solving with many different stakeholders in the business, Account management, Rider Operations, Customer Service, etc
Restaurant Performance Data Analysis & Reporting
Scheduling and carrying out training with new and existing restaurant partners, troubleshooting, and tech replacement
Create and implement programs and projects that promote operational excellence.
What you need to be successful
Bachelor’s Degree
2-3 years experience in operations or logistics. food/grocery tech industry is highly desirable
The ability to quickly adapt to new environments and systems so you can hit the ground running
A highly organized and detail-oriented with an analytical mindset
Advanced Excel and Data Interpretation Skills
Strong communication skills, both written and verbal
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
