Coordinator Rider Engagement - Kuwait

In this role, you will be responsible for supporting the Engagement Department across multiple areas, including hiring, training, contract management, and engagement initiatives. You will play a key role in coordinating processes, maintaining accurate records, and ensuring smooth collaboration between teams to drive operational efficiency and employee engagement.

Key Responsibilities:

• Coordinate Logistics Operations: Collaborate with operations to resolve ROS tickets submitted by riders.
• Contract Data Management: Partner with the contracts team to support contract data management. Ensure accurate and up-to-date records of contract information, including terms, conditions, and important dates. Maintain a centralized contract repository and assist in contract-related queries and document retrieval.
• Contract Expiry Tracking: Monitor contract expiry dates and proactively follow up with relevant stakeholders to initiate contract renewal or termination processes. Coordinate with the contracts team and relevant departments to ensure timely actions are taken to avoid any disruptions in the supply chain.
• Insurance Management: Support the management of rider insurance aspects within logistics operations. Collaborate with insurance providers and internal teams to ensure proper insurance processes. Assist in claims management and work towards minimizing risks and losses.Maintain accurate records. Prepare and process insurance invoices with finance.
• Training Support: Assist the Engagement Department with training initiatives, including scheduling appointments, coordinating sessions, and managing related training content.
• Hiring Support: Support the hiring process by gathering required legal documents, conducting basic interviews, and coordinating with relevant teams before proceeding with the onboarding process.
• Engagement Initiatives: Contribute to employee and rider engagement initiatives, including collecting and tracking relevant KPIs and data to monitor program effectiveness.
• Communication and Collaboration: Liaise with internal departments and third parties to facilitate effective communication and resolve logistics-related issues. Provide timely updates and address any concerns or inquiries.
• Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to logistics, including rider insurance and rider salary ticket issues.
• Continuous Improvement: Identify opportunities to streamline processes and enhance efficiency in all areas of responsibility.

• Bachelor's degree in supply chain management, logistics, business administration, or a related field (or equivalent work experience).
• Proven experience in logistics coordination or related roles.
• Must be fluent in Arabic and English.
• Strong knowledge of supply chain management principles and practices.
• Familiarity with contract management and insurance processes is preferred.
• Excellent organizational and multitasking skills.
• Proficiency in using logistics software.
• Strong communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Able to work collaboratively in a team environment.

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.