About the opportunity
Role Summary
Responsible for talabat’s social media presence & ensuring optimal customer service satisfaction through talabat social media platforms.
What’s On Your Plate?
● Social Media moderation & customer satisfaction, attend all inquiries & comments on both
platforms (IG & FB) all needs to be answered within 30 mins - 1 hour.
● Report back to the internal customer service team in case of any order related issues.
● Ensure any customer complaints on external social media pages are handled within 1 hour.
● Come up with relevant captions for social media campaigns, in alignment with the marketing
Specialists.
● Schedule the social media content plan and ensure all goes out in a timely manner.
● Creates social engaging content plan (Posts, videos, reels, stories)
● Handles content brainstorming with influencers/brand ambassadors to prep the plan of the
upcoming month
● Act as the main POC with talabat brand ambassadors and ensure their content is posted as
per the agreed upon time, follow up to obtain monthly invoices.
● Reports influencers payments and expenses
● Documenting all campaign communication with screenshots on the marketing shared folder.
● Prepares the assigned reports on a weekly basis with proper analysis and observation.
● Preps social media weekly/monthly performance reports
● Monitors brand sentiment on social, reports incidents and supports in digital crises
management
What you need to be successful
● Bachelor’s Degree in Marketing or any other related field
● Fluent in both languages Arabic and English (spoken & written)
● Social media experience +1 years
● Keeps up with social media content trends & updates
● Attention to details
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
