Coordinator, Fleet Health

We are now looking for a Hiring & Quality Coordinator to join our team that works with our couriers. In this role, you will play a key part in ensuring that foodpanda meets our goals in terms of quality and efficiency. The Logistics department is responsible for the entire lifecycle of our couriers – from recruitment and onboarding to engagement and reactivation – while also ensuring that every courier has a positive experience with foodpanda.

As a Hiring & Quality Coordinator, you will not only be responsible have the responsibility for recruiting couriers, you will also be in charge of ensuring good quality of service provided through rider compliance. This includes everything from processing of leads to onboarding to  and monitoring and investigating breaches in compliance, with a clear goal of ensuring we have enough qualified couriers on the platform to deliver the quality our customers expect when they order from foodpanda.

This role is open only to HK Locals/PRs.

Key Responsibilities:

• Ensure that our courier recruitment processes are effective, up-to-date, and of high quality

• Implement strategies for rider acquisition and onboarding to ensure seamless integration of new riders.

• Ensure a steady inflow of potential couriers, ensuring smooth onboarding processes and document compliance

• Monitor rider compliance and investigate breaches or appeals where necessary 

• Ensure accurate reporting and documentation

• Track your KPIs and ensure they are met

• Collaborate with other departments to ensure a holistic approach to recruitment and compliance

• Support daily operations within the rider hub to enhance operational efficiency.

• Enforce compliance policies to mitigate incidents and uphold operational standards.

• Minimum 1 year of proven experience in Customer Service, admin, operations or HR roles, ideally within logistics, e-commerce, or tech industries.

• Experience working with KPIs and performance management

• Have knowledge of G-suite and a plus to have SQL/BigQuery

• Strong attention to detail, able to demonstrate logical mindset and accountability

• Fresh grads are welcome to apply!

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What We Offer:

• A dynamic and fast-paced work environment.

• Real ownership and responsibility from day one in a growing, global tech company.

• Opportunities for personal and professional development through coaching, mentorship, and learning resources.

• A vibrant, international team that values diversity, inclusion, and collaboration.

• A fun and supportive atmosphere with regular team gatherings and company events.

• Comprehensive benefits package including free food, health and dental insurance, and access to ongoing learning and development programs.