Associate, Vendor Experience

• Handle an average of 250 vendor-related calls per month, addressing a wide range of inquiries and concerns.
• Provide comprehensive support to all vendor-related issues, ensuring timely and effective resolution.
• Monitor, evaluate, and oversee vendor performance, identifying opportunities for improvement and ensuring compliance with service standards.
• Implement strategies and initiatives to improve Vendor Satisfaction (VSAT) and foster stronger vendor relationships.
• Coordinate with the right team/PIC to relay vendor pain points and provide timely heads-up on upcoming changes.

• Bachelor’s degree in Business Administration/English or equivalent preferred;
• Ideally 1 or 2 years of relevant working experience related to call centre or customer service or relevant; Prior call center experience a plus, but not compulsory;
• Proficiency in Technical/System Knowledge (Workday System, G suite  is a plus);
• Proactive and self-motivated individual who thrives on meeting targets;
• Good command of Lao and English languages (spoken and written).
• Respond to all vendor-related issues within a maximum of 1-3 working days.

ຟູດແພນດ້າ ແມ່ນສ່ວນໜຶ່ງຂອງກຸ່ມບໍລິສັດ ເດລິເວີຣີ ຮີໂຣ, ເຊິ່ງເປັນແພລດຟອມຂົນສົ່ງທ້ອງຖິ່ນຊັ້ນນຳຂອງໂລກ. ພັນທະກິດຂອງພວກເຮົາຄືການສົ່ງມອບປະສົບການທີ່ດີເລີດ—ວ່ອງໄວ, ງ່າຍດາຍ, ແລະ ສົ່ງເຖິງປະຕູບ້ານຂອງທ່ານ. ພວກເຮົາດຳເນີນກິດຈະການຢູ່ຫຼາຍກວ່າ 70 ປະເທດທົ່ວໂລກ. ສຳນັກງານໃຫຍ່ຕັ້ງຢູ່ທີ່ເມືອງເບີລິນ, ປະເທດເຢຍລະມັນ. ເດລິເວີຣີ ຮີໂຣ ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບແຟງເຟີດ ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຸ້ນ MDAX.

• Dynamic and challenging working environment with a steep learning curve.
• Culture that empowers you to take full ownership of your work and career.
• Great working atmosphere with regular company and team events.
• Opportunity to be part of a happy, high functioning, vibrant and smart team committed to diversity and inclusion.
• Competitive package, incentives, allowances, food perks, insurance, and more.
• Commitment to developing you personally and professionally.