About the opportunity
Role Summary
We’re looking for a talented individual to join our Rider Operations department. With an in-depth understanding of the bigger picture, you will have the responsibility of ensuring that our fleet is optimized and reinforced by the best riders available in the market. Whether it is by helping in the rider selection process, monitoring rider quality, training riders, or helping with the design of Rider training modules, your main focus will be rider and training quality.
What’s On Your Plate?
● Engage riders during the selection and interview process post-training.
● Conduct new rider training and re-training of existing riders.
● Conduct assessment of new and existing riders and highlight any knowledge gaps to the line manager.
● Conduct random assessments of Supplier training sessions and submit a report of observations and findings.
● Suggest enhancements and improvements to training modules and rider communication to address knowledge gaps and weaknesses.
● Act as a reference for all issues and topics pertaining to fleet/rider quality.
● Experience rider’s journey E2E at least once a month to understand the process as a whole and identify gaps in the onboarding and training processes.
● Documenting all training activities.
● Assessing the effectiveness of training through testing, review of audit results & trainee feedback.
What you need to be successful
What Did We Order?
● Able to communicate effectively with stakeholders across all levels, ranging from riders, suppliers, operations agents to managers.
● 1-2 years experience in any setting that requires interaction with applicants, customers or stakeholders on a daily basis.
● Strong communication and organizational skills.
● Charismatic and strong presence.
● Detail-oriented and proactive problem solver.
● High level of empathy and compassion toward riders, restaurants and customers.
● Comfortable with technology and basic level of understanding of apps and Excel / Google sheets.
● Fluent in English and Urdu.
Who we are
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
