About the opportunity
The Assistant Manager, Public Relations Officer (PRO) will be responsible for managing and executing visa, work permit, social insurance, and regulatory compliance processes for employees across 8 countries in the MENA region. This role will act as a key liaison between the organization and government authorities, immigration offices, and external service providers, ensuring full compliance with local labour and immigration regulations.
The role requires strong operational expertise, attention to detail, and the ability to support both blue-collar and white-collar employee populations in a multi-country environment.
Visas, Work Permits & Immigration
Manage and execute all visa, work permit, residency, and immigration-related processes for employees across assigned MENA countries
Coordinate with government authorities, embassies, and immigration offices to ensure timely processing and approvals
Maintain accurate tracking of visa statuses, renewals, and expirations
Ensure compliance with country-specific immigration laws and requirements
Social Insurance & Statutory Compliance
Manage social insurance, pension, and statutory benefit registrations, contributions, and deregistrations
Coordinate with payroll and finance teams to ensure accurate and timely submissions
Stay updated on regulatory changes and proactively implement required updates
Regulatory & Government Liaison
Act as the primary point of contact with labor offices, immigration departments, and other government entities
Support company registrations, renewals, and official documentation as required
Ensure all employee records and submissions meet local regulatory standards
Employee & Stakeholder Support
Provide guidance and support to employees and managers on visa, work permit, and social insurance matters
Collaborate closely with HR, payroll, legal, and external vendors to ensure smooth execution of processes
Support onboarding and offboarding activities related to government and regulatory requirements
Reporting & Documentation
Maintain accurate records, trackers, and documentation for audits and internal reviews
Prepare regular reports on visa status, compliance, and regulatory metrics
Support internal and external audits related to immigration and social insurance
What you need to be successful
5–8 years of experience in a PRO, government relations, or people operations role
Hands-on experience managing visas, work permits, and social insurance within the MENA region
Strong knowledge of local labor laws, immigration regulations, and government procedures
Experience supporting both blue-collar and white-collar employees
Proven experience dealing directly with government authorities and external service providers
Who we are
As part of the Delivery Hero Network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, Bahrain, Oman, Qatar, Jordan and United Arab Emirates. With more than 1,500+ employees, 4 million users, 15,000+ brands and 400,000 daily orders, we are just getting started
